Service Policy

UP WINDOW WIZARDS SERVICE POLICY

Effective Date: 02-05-2025

UP Window Wizards, LLC ("Company") is committed to providing professional and high-quality window cleaning services. This Service Policy outlines the terms and conditions under which our services are provided.

1. SCOPE OF SERVICES

  • Our services include exterior and interior window cleaning, screen cleaning, and frame/sill wipe-down as requested by the customer.
  • Additional services may be available upon request and are subject to additional charges.

2. APPOINTMENTS & SCHEDULING

  • Customers must schedule appointments in advance.
  • Appointment times are approximate and may be affected by weather or unforeseen circumstances.
  • We will notify customers promptly in the event of any scheduling changes.

3. PRICING & PAYMENT TERMS

  • Service fees are quoted based on the number and condition of windows, accessibility, and additional services requested.
  • Payment is due upon completion of service unless otherwise agreed in writing.
  • Accepted payment methods: Cash, Check, Credit/Debit Card, Online Payment.
  • Late payments may be subject to a late fee after 30 days.

4. CUSTOMER RESPONSIBILITIES

  • Customers must provide access to the property on the scheduled service date.
  • Any furniture or obstacles blocking window access should be moved prior to service.
  • Customers should notify the Company of any pre-existing window damage or fragile conditions.

5. CANCELLATIONS & RESCHEDULING

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • Cancellations within 24 hours may be subject to a cancellation fee of $25.
  • The Company reserves the right to reschedule services due to severe weather, safety concerns, or unforeseen circumstances.

6. SATISFACTION GUARANTEE

  • We strive for 100% customer satisfaction. If a customer is not satisfied with the service, they must notify us within 24 hours for a touch-up or resolution.

7. LIABILITY & DAMAGES

  • The Company is fully insured and takes precautions to prevent damage.
  • The Company is not liable for pre-existing damage to windows, screens, or frames.
  • In case of accidental damage caused by our service, the issue will be reviewed, and a resolution will be determined.

8. WEATHER POLICY

  • Light rain does not typically affect window cleaning services.
  • In the event of severe weather conditions, the Company may reschedule the service at no extra charge.

9. TERMINATION OF SERVICES

  • The Company reserves the right to refuse or terminate service if the property presents unsafe conditions.
  • Either party may terminate this agreement with written notice.

10. CONTACT INFORMATION

For any questions or service-related concerns, customers can contact us at:
📞 Phone: 906-284-7671
📧 Email: UPWindowWizards@gmail.com

By scheduling a service with UP Window Wizards, the Customer agrees to the terms outlined in this policy.

UP WINDOW WIZARDS, LLC